We’re here to help
Facing a damaged parcel, delivery issue, or suspicious message? Our customer service team is ready to support you. Find clear guidance on resolving parcel problems, reporting phishing attempts, and getting answers to your questions. Access tools, instructions and support – all in one place.
We’re here to help
Facing a damaged parcel, delivery issue, or suspicious message? Our customer service team is ready to support you. Find clear guidance on resolving parcel problems, reporting phishing attempts, and getting answers to your questions. Access tools, instructions and support – all in one place.
Contact us
Call our customer service team
Available Monday to Friday, 8:00–18:00, and Saturday 10:00–14:00. Mobile phone charges apply, and queuing may also incur charges.
Are you a business customer?
Our business customer service team helps with all questions related to SmartPosti's services.
Manage parcel issues and security
Report a damaged parcel
Noticed damage to your parcel? Provide the details and supporting photos to start the claims process.
Get help with returns
Returning a parcel is simple. Follow our step-by-step guide to make the process quick and hassle-free.
Report phishing scams
Received a suspicious message? Share the details with us so we can investigate and help keep your data safe.
Do you want to give feedback?
We value your thoughts! Use our feedback form to let us know how we can improve.