Return a parcel

Do you wish to return a parcel? Follow the instructions below – they are necessary for a successful return.

- If you received a shipment with the address label “Weltpaket” or “Paket International” from DHL, you can return your parcel at your local post office. - If your shipment has the address label “DHL Parcel Connect” or “GLS,” you can return it through SmartPosti, provided the sender included a return label in your parcel.

If your parcel includes a return label

To check if you can return your parcel with SmartPosti:

1. Go to our self-service page. 2. Navigate to the "Return" section. 3. Enter your Return Parcel Tracking Number (ID).*

*A combination of at least 9 letters and numbers – with no spaces, brackets, periods or other punctuation marks.

If the return is not supported or the return period has expired, contact the sender for assistance. If the parcel number is not accepted, double-check that you have entered the number from the return label correctly.

Once the Return parcel number is accepted, you can return it through a SmartPosti parcel locker, courier, or parcel point.

Return via parcel locker

For returns via a parcel locker, select your preferred location and specify the parcel size on the self-service page. Once registered, drop off your parcel at the locker reserved for you.

Return via courier

If your parcel is too large for a locker or no suitable location is nearby, you can request a courier pick-up by filling out the return application form.

Return via parcel point

To return your parcel at a parcel point, visit any SmartPosti location convenient for you.

No online registration or reservation is required. Simply hand over your parcel to the shop assistant and provide your email address to receive confirmation of the return.

You can also return your parcel in person at the SmartPosti parcel point located in Green Park business center (Dzirnieku Street 24, Marupe, LV-2167), open on working days from 8:30 to 17:00.

Find the SmartPosti parcel point closest to you.

Remember that only parcels with a verified return label can be returned through SmartPosti.

Contact seller for return label

If no return label is included, contact the sender (e.g., the online store’s customer service) to request one. Once you receive the label, follow the steps above to complete the return process.

Packaging and labeling instructions

Ensure your items are securely packed with durable materials and properly sealed. Remove any old labels from the packaging to prevent confusion during sorting. Attach the return label to the outer packaging, ensuring it is fully visible. If you can’t remove the original label, make sure the return label fully covers its barcode so it can’t be seen.

Things to keep in mind when returning a parcel

Returned parcels must meet safe transportation requirements, including proper packaging and the attachment of a return label. Inadequately packaged parcels may be refused. Parcels placed in SmartPosti lockers without a return label cannot be processed and may be lost during sorting.

For detailed packaging recommendations, visit our packaging guide.