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Receiving parcels

Here, you will find everything you need to know about receiving your shipments. Check the instructions for picking up parcels from lockers and parcel points and home delivery. Read about parcel storage times, how to handle undelivered shipments and tips for ensuring timely and smooth delivery.

Lady walking with a package.
Lady walking with a package.

Receiving parcels

Here, you will find everything you need to know about receiving your shipments. Check the instructions for picking up parcels from lockers and parcel points and home delivery. Read about parcel storage times, how to handle undelivered shipments and tips for ensuring timely and smooth delivery.

    A woman picking up a package.

    Pick up your parcel at your convenience

    Order a package to a parcel locker or parcel point and retrieve it at a suitable time and place. All you need to collect your parcel is a pick-up code.

    A SmartPosti worker delivering a package to a door.

    Reliable home delivery to your door

    Our home delivery service ensures your shipment arrives safely and on time. Expect a call from the courier to confirm details before arrival.

    A smiling customer picking up a package.

    Choose your preferred pick-up location

    Set the list of your most suitable pick-up locations. Enjoy flexibility, with options to update your preferences anytime for uninterrupted service.

A woman at a SmartPosti locker.

The shipment is late, lost or damaged?

Here you can find information and instructions regarding damage situations.

What to do in damage situations

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